FAQ

Price includes UPS ground shipping


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Are the trees healthy?

Yes, I do not offer diseased trees for sale. They are frequently inspected for insects, fungus, and pathogens.


Is there a guarantee?

I guarantee that the tree is pretty much as pictured and described as well as healthy and alive when delivered to the shipper. It is shipped insured so intact delivery is covered. Since I have no control after the tree has left my possession I cannot offer any further guarantee. Note: bonsai are living art and will change somewhat as they grow. I do take new pictures if major changes occur.


How do I pay for it?

I accept MasterCard, Visa, Discover, PayPal, and personal check. PayPal processes my credit card sales. You do not have to have a PayPal account.

I will take time payments. I ask for a deposit at the time of the order with the balance paid as arranged. If you change your mind any payments you made are not refundable since the tree was taken off the website and not available for purchase by others. All sales are final except that a full refund will be made if I am not able to ship as agreed.


What about phytosanitary certificates or quarantines?

I am not a professional nurserymen nor do I profess to know the requirements of every state. You should find out if your state requires a phytosanitary certificate, if so I will furnish one at your expense. The most recent cost was $72 and takes about 3 weeks for the inspection and permits. I am not responsible for any costs incurred after we deliver the tree to the shipper.

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